Question : FTD Sucks??!!!!!!?
Anybody else get the shaft using FTD?? I ordered stuff to have been delivered yesterday.. Nothing!! Not even a call from the FTD florist.. Tried FTD cust serv online and Phone.. BIG BIG runaround....Wont let me cancel order, get a refund nothing....I WILL NEVER USE THEM AGAINWell i got the first order on 2-14..Which was worthless anyway since she had to go out of town which is why i had it set to deliver on the 13th...2nd part of order came today as scheduled.. What was supposed to be this really nice rose plant, was a frozen shriveled thing that used to be a rose plant. Once it thawed a bit all the leaves and petals fell right off. I was Miffed to say the leasr and I have same prob with FTD cust serv. Been trying since Monday night to get thru. Even stayed on hold for 3 hrs last night....
- asked by Fixitguy
All Answers:
Answer #1
Bummer, I hope ya get it straightened out.
- answered by BabeHeart
Answer #2
we had the same problem a few years ago. we were trying to send my mother in law
flowers for her birthday. They sent us a check and the flowers arrived a few
days later. I am sorry that I don't remember how we got them to refund our
money. Don't just let it go though. I realize there have been major problems
lately due to the weather but they should have notified you. I just remembered
how we got the money back....and it probably wouldn't work in your situation. We
used a kiosks at a Flying J truck stop when we ordered. It printed out a picture
of what the order should have resembled and the date it was suppose to arrive.
good luck and happy valentines day!
- answered by raerae
Answer #3
What the fuck do u what us to do! God bless.
- answered by marlon G
Answer #4
I've had the same problem, and I too will never order through them
again.Valentines is probably their biggest sale day of the year - it's their
responsiblity to make sure they have enough people to handle it!I can't get
through on their customer service line - they aren't taking calls - even though
it says they are available 24 hours a day.I emailed and got no response.I
contacte my credit card and the only thing I can do with them is file a formal
dispute of the charges which will take 3-6 weeks to resolve.
- answered by gromitsldy
Answer #5
FTD = Failure To DeliverI'm dealing with the same problem. Tell them that if
they don't issue a prompt refund, you will dispute the charge with your credit
card company. Then, if necessary, dispute the charge (there is usually a
standard form on the back of your credit card monthly statement). You ARE in
control of your money.
- answered by Jeffrey B
Answer #6
what do u want me to do about it!!!!
- answered by luv2cheer
Answer #7
Contact the better business people and try as hard as you can to let FTD know
what happened. If you used a credit card to pay you can contact you credit card
company and tell them what happened and they will someitmes act in your defense
and not pay the bill. They will put payment as pending until FTD resolves this
issue to your satisfaction. Good luck
- answered by Chandra H
Answer #8
I just read an article a few days ago, rating 5 different sources and various
places for flowers. It was a study done by a huge NY newspaper. They compaired
roses, the best bang for the buck, service, and of course quality. Unfortunately
FTD was rated the worst for flowers condition upon arrival, too many options
when placing the order(vases, additional ferns, bows, long stem vs med to short
stem,etc.). FTD was BY FAR the MOST EXPENSIVE, and their flowers had the
QUICKEST deterioration span. All 5 sample roses were given same attention and
care. The winning bunch was purchased from a street corner vendor, for $19.00.
KEEP COMPLAINING, they will have to reimburse you!!!
- answered by irish17
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